Terms and conditions of sale

Version in force from October 2, 2026

1. The seller

The Felings-branded products presented on this website (the “Site”) are sold by:

RS Casting S.r.l.
Via dell’Industria 14/A, 35040 Boara Pisani (PD), Italy
VAT no. 04082880289 · REA PD-360393
Email customercare@felings.com · Phone +39 0425 484256

hereinafter the “Seller”. You can also write to us from the form on the page Contact.

2. Scope and definitions

These general terms of sale (the “Terms”) govern the distance sales contracts concluded through the Site between the Seller and the buyer (the “Customer”). Each order is governed by the version published when it is sent.

A “Consumer” is a Customer who is a natural person buying for purposes outside their trade, business, craft or profession (art. 3 of Italian Legislative Decree no. 206 of September 6, 2005, the “Consumer Code”). Consumers have all the rights provided by the Consumer Code, which these Terms do not limit in any way.

If you buy in the course of a business or profession, the rules reserved to Consumers do not apply, in particular the right of withdrawal (art. 8), the legal guarantee of the Consumer Code (art. 9) and the Consumer’s court (art. 15): the rules of the Italian Civil Code on sales apply. For corporate supplies in quantity you can ask us for a quote from the page Corporate gifts.

We deliver to addresses in Italy. If you are abroad, write to us before ordering.

3. The products

The main characteristics of the products (materials, sizes, colors, finishes, contents of the box) are described on their pages on the Site and in the user and care manual.

The HOPE star is shaped and finished by hand; the bases and the heart closure are made of oak. Small differences in finish from one piece to another, the grain and the variations in the tone of the wood belong to handcrafting and natural materials and are not defects. The photos show the products as faithfully as possible, but colors may look slightly different depending on the screen.

On request, the heart closure is laser-engraved with the text you write in the “Your engraving” field, up to 16 characters, at the price shown on the product page. The text is engraved exactly as you wrote it: check it before sending the order.

HOPE is a decorative object, not a toy: the manual advises against its use by children under 14 without adult supervision. The bases with USB port, wireless charger, light, clock or thermo-hygrometer must be used following the instructions that come with them.

Versions marked on the Site with “price coming soon” cannot be bought online yet: you can ask us for information, with no obligation.

If, after your order, a product turns out to be unavailable, we let you know right away: you can choose another product or cancel the order, with a full refund of what you paid within 14 days.

4. Prices and shipping costs

Prices are in euros and include VAT. Shipping costs €5.90 for orders under €60 and is free from €60 (value of the products, net of any discounts). The total price and the shipping costs are shown in the summary, before you send the order. We do not charge extra for the payment method.

The price published when the order is sent applies. If a price were shown because of an obvious clerical error, recognizable as such (for example a manifestly derisory price), we let you know before shipping: you can confirm the order at the correct price or cancel it, with a full refund.

5. How the contract is concluded

To buy:

1. on the product page, choose the color, the version (star only, or with base, pencil and heart closure) and, if you chose the base, which one; then choose whether to add the heart closure and whether to have it engraved, writing the text; finally add the product to the cart;
2. in the cart, check products and quantities, and change them if needed;
3. at checkout, enter your details, the delivery address, your tax code and the payment method;
4. check the summary and send the order with the “Order and pay” button, which involves an obligation to pay.

Until you send it, you can correct any detail by going back to the previous steps. The order is a purchase offer; the contract is concluded when we send you the order confirmation email, with the summary of products, prices and costs and, attached, these Terms with the withdrawal form. Keep it: it is the confirmation of the contract on a durable medium (art. 51, paragraph 7, of the Consumer Code).

The order stays archived in our systems and, if you have an account, you will find it under “My orders”. The contract is concluded in Italian; the English version of the Site is offered for convenience and, in case of differences, the Italian text prevails.

We may refuse an order if the payment fails or shows anomalies, or if the details are incomplete or clearly untrue: in these cases we let you know and refund anything you have paid.

6. Payment and tax document

You can pay with the methods shown at checkout (for example credit or debit card, PayPal, bank transfer). Card and PayPal payments are handled directly by their providers over encrypted connections: the Seller does not see or store your card details.

With card and PayPal the amount is charged when you order. With a bank transfer we prepare the order once the amount is credited; if the transfer does not arrive within 7 working days of the order, the order is canceled and the contract is terminated.

For each order we issue the tax document required by law with the details you entered at checkout, and we send it to you by email.

7. Shipping and delivery

We ship by courier with a tracking number. We hand the parcel to the courier within 10–12 working days of the conclusion of the contract (excluding Saturdays, Sundays and public holidays: orders received on these days are processed from the next working day). Delivery then usually takes 24/48 hours, 48/72 hours for the islands and less accessible areas. In any case we deliver within 30 days of the conclusion of the contract.

If we do not deliver on time, you can ask us to do so within an appropriate additional period; if that also passes without delivery, you can terminate the contract and get a refund of what you paid, without prejudice to compensation for damages (art. 61 of the Consumer Code). If the delivery date was essential, you can terminate the contract immediately.

On delivery, check that the parcel is intact. If it is damaged or tampered with, you can accept it “with reservation”, writing it on the courier’s document, or refuse it; let us know as soon as possible, with a few photos if you can: it helps us handle the claim with the courier. These instructions do not limit your guarantee rights in any way.

The risk of loss of or damage to the products passes to you when you, or a person you indicate other than the courier, take physical possession of them (art. 63 of the Consumer Code). If delivery fails because of a wrong address or because the parcel was not collected from storage, the costs of a new shipment are borne by you.

8. Right of withdrawal

If you are a Consumer, you can withdraw from the contract without giving any reason. The law provides 14 days (art. 52 ff. of the Consumer Code); the Seller extends the period to 30 days from the day on which you, or a person you indicate other than the courier, receive the products. If the products of one order arrive in separate deliveries, the period runs from the last delivery. You can also withdraw from only some of the products ordered.

How to withdraw. You can use one of these ways:

• the “Withdraw from the contract here” function, on the page Returns and refunds, which you can reach from every page of the Site and from the list of your orders: as soon as you send your statement you receive a confirmation email with its content, date and time;
• an email to customercare@felings.com, or a registered letter with return receipt to the Seller’s address, with an explicit statement of your decision to withdraw. You can use the model form at the bottom of this page, but it is not mandatory.

The deadline is met if you send your communication before it expires.

Returning the products. Send the products back within 14 days of your withdrawal communication to the address we give you, usually the Seller’s; the deadline is met if you ship them before it expires. The direct costs of returning them are borne by you, unless the product is defective or different from the one ordered. We recommend a tracked shipment and suitable packaging.

Refund. Within 14 days of the day we receive your withdrawal communication, we refund all payments received, including the initial delivery costs, using the same means of payment you used and at no cost to you. We may withhold the refund until we receive the products or until you prove you have sent them, whichever comes first (art. 56 of the Consumer Code).

You are liable only for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning (art. 57 of the Consumer Code).

Exclusions. The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized (art. 59, paragraph 1, letter c, of the Consumer Code), such as the heart closure with the personalized engraving requested in the “Your engraving” field. The exclusion only concerns the engraved closure: the other products in the same order, including the star, can be returned. For the engraved closure too, the protections for lack of conformity remain in place (art. 9).

9. Legal guarantee of conformity

The Seller is liable to the Consumer for any lack of conformity existing at the time of delivery that becomes apparent within two years of delivery (art. 128 ff. of the Consumer Code). Unless proven otherwise, defects that become apparent within one year of delivery are presumed to have existed on that date.

To exercise the guarantee you must report the defect within two months of discovering it; the action is time-barred twenty-six months after delivery. Write to us at customercare@felings.com with your order number and a description of the defect, with a few photos if possible.

You are entitled to have conformity restored free of charge by repair or replacement, at your choice, unless the chosen remedy is impossible or would entail disproportionate costs; in the cases provided by law you are entitled to a proportionate price reduction or to terminate the contract. Shipping costs for handling the guarantee are borne by the Seller.

The following are not a lack of conformity: the features of handcrafting described in art. 3, normal wear and tear, battery depletion, and damage caused by knocks, falls, improper use or care not in line with the manual (for example cleaning with alcohol or detergents).

If you buy as a professional, the warranty against defects under art. 1490 ff. of the Italian Civil Code applies: defects must be reported within 8 days of discovery.

10. Liability

The Seller is not liable for delays or failures due to force majeure or events beyond its reasonable control (for example carrier strikes, natural disasters, orders of the authorities); in these cases it informs you without delay and, if the performance cannot be carried out, refunds what you paid.

No clause of these Terms limits or excludes the rights the law grants to the Consumer, nor the Seller’s liability for willful misconduct or gross negligence, for personal injury or for damage caused by defective products (art. 114 ff. of the Consumer Code).

11. Trademarks and content

The Felings and HOPE trademarks, the texts, photos, graphics and other content of the Site belong to the Seller or to their respective owners and are protected by copyright and industrial property law. They may not be reproduced or used without written permission.

12. Personal data

We process your personal data to conclude and perform the contract and to comply with legal obligations, as described in thePrivacy policy. The use of cookies is described in the Cookie policy.

13. Customer care and complaints

For questions, reports and complaints write to us at customercare@felings.com, call us at +39 0425 484256 or use the form on the page Contact. We reply as soon as possible.

14. Dispute resolution

In case of a dispute, please write to us first: we will look for a solution in good faith. As a Consumer you can also use the out-of-court procedures for consumer disputes (art. 141 ff. of the Consumer Code), before an ADR body listed in the registers provided for by law. Your right to go to court is not affected.

15. Governing law and jurisdiction

The contract is governed by Italian law. If you are a Consumer habitually resident in another Member State of the European Union, you keep the protection of the mandatory rules of your country.

For disputes with a Consumer, the court of the place where the Consumer resides or is domiciled has mandatory jurisdiction (art. 66-bis of the Consumer Code). For disputes with Customers buying as professionals, the court of the place where the Seller has its registered office has exclusive jurisdiction.

16. Changes to the terms

We may update these Terms, for example because of changes in the law or in the service. Changes apply to orders sent after their publication: each order is governed by the version in force when it is sent, which you receive attached to the confirmation email.

Annex. Model withdrawal form

Annex I, part B, of the Consumer Code. Complete and return this form only if you wish to withdraw from the contract.