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Frequently asked questions

Questions, answers.

Everything you need to know about HOPE, the wish, shipping and caring for the star.

HOPE

What is HOPE?
A star in aluminum alloy with a heart that opens. It's made to keep a wish, a thought or a dream: you write it on the parchment, roll it up and close it in the heart.
What is it made of?
The star is in aluminum alloy, mirror-polished or glitter, finished by hand. The base, the pencil and the heart closure are in oak.
How big is it?
The star measures about 17 × 17 cm (6.7 × 6.7 in), the base about 20 × 15 cm (7.9 × 5.9 in).
What's the difference between glossy and glitter?
The colors are the same: Bacio di rosa, Seta di grano, Polvere di stella and Sussurro di nuvola. The glossy finish is smooth and reflects like a mirror, the glitter one sparkles.
What's in the box?
With the star you get the "My Wish" parchment, the cord to hang it and the heart sticker to close it. If you choose the version with a base, you also get the oak base you picked, the pencil that holds the star up and, as a gift, the oak heart closure.
Can it be engraved?
Yes, on the oak heart that closes the heart of the star: a name, a date or a word, up to 16 characters among letters, numbers and spaces (no symbols or emoji), laser-engraved. The engraving costs 5 €. With the version with a base the heart is a gift, so you only pay for the engraving; with the star only the heart costs 8 €, or 13 € engraved. You choose it on the HOPE page, under the version.
Which bases are there?
There's the plain oak base, with the pencil. Then there are the bases with an accessory: USB port or wireless charger, reed diffuser, incense holder or wooden diffuser (round or square), adjustable spotlight or LED light, thermo-hygrometer, flower vase. And there's the star with a clock. You choose them on the HOPE page, after the color.

The wish

How does it work?
Write what your heart wishes for most on the parchment, roll it up and slip it into the heart of the star. Then close the heart with the sticker or the little oak heart cap.
Can I write any message?
Yes: a wish, a memory, a promise, a line of love. It stays yours, kept safe in the heart of the star.
Where do I put it?
Wherever you like: hanging on the tree or the wall with the cord, or on the oak base, on a piece of furniture or a coffee table. The glossy surface reflects the lights around it, with no light of its own.
Where can I find more parchments?
Parchments, heart stickers and pencils are also sold separately, among the accessories and refills.

Orders, shipping and returns

How much is shipping?
It's free on orders from €60. Below that, tracked shipping throughout Italy costs €5.90.
When will it arrive?
Usually in 24/48 hours from shipping. Around the holidays it's best to order a few days early.
Do you ship outside Italy?
For now we ship within Italy. If you're abroad, write to us: we'll find a way together.
Can I return it?
Yes, within 30 days of delivery. Not the engraved heart, though: it is made just for you. You can request the return online with your order number.
Do you take corporate orders?
Yes, for clients, staff and events. You'll find everything on the page For businesses.

Care and safety

How do I clean it?
Star, base and heart cap are cleaned with a soft, dry cloth. Do not use alcohol or detergents.
Is it suitable for children?
HOPE is not a toy and the manual advises against it for children under 14. Little ones can write their wish and put it in the star with the help of an adult.
Is it recyclable?
Yes. The star is made entirely of aluminum and the base of oak: dispose of them following your local rules.

Ready for your wish.

Choose the color and the base: on its own, on oak or with an accessory.